01
IT Support & Troubleshooting
Software issues, system cleanup, Windows support, day-to-day computer problems, basic hardware troubleshooting and practical technical assistance.
Open to IT support, technical operations & remote opportunities
Reliable IT support.
Useful digital products.
Practical solutions.
I'm Shaon Rahman — an IT Support Specialist and technical problem solver with 10+ years of hands-on client and digital work. I support Windows, macOS and Linux environments and build practical web, SaaS and automation solutions when the job needs more than basic troubleshooting.
450+Projects completed
4.9Fiverr rating
99%Client satisfaction
10+Years of experience
●Software Solutions●Hardware Basics●SaaS●Automation●Web Design●UI/UX●WordPress●Blogger●IT Support●Software Solutions●Hardware Basics●SaaS●Automation●Web Design●UI/UX●WordPress●Blogger●IT Support
Expertise
What I can do.
A cross-functional mix of IT support, web, product and automation skills—useful when a team needs someone who can understand the problem beyond a single tool or job title.
02
SaaS & Automation
Purpose-built SaaS tools, AI-assisted workflows, dashboards, API-connected systems and small utility products that solve repetitive business tasks.
03
Web Design & Front-end
Responsive websites, landing pages, interactive UI sections and polished front-end experiences focused on usability and performance.
04
UI/UX & Product Design
Clear dashboard systems, conversion-focused layouts, prototypes and interface thinking centered on usability and real user behavior.
05
WordPress, Blogger & Hosting
Site setup, theme customization, Blogger tools, hosting configuration, deployment support, maintenance and troubleshooting.
06
Branding & Digital Design
Graphic design, email signatures, marketing visuals and digital assets that help businesses look consistent and professional across platforms.
IT Support
Cross-platform support that feels real.
Hands-on support across Windows, macOS and Linux—focused on structured troubleshooting, user support, system reliability and practical fixes that solve the actual problem.
Windows
- Software issues and system troubleshooting
- Installation, updates and driver support
- General PC performance fixes and cleanup
- Basic hardware diagnosis and repair knowledge
- Everyday end-user support and practical solutions
macOS
- Mac software issues and app-related support
- General troubleshooting and software solutions
- System settings, updates and performance basics
- Connectivity and common operational fixes
- Practical user guidance for day-to-day problems
Linux
- Linux setup and desktop-level support
- Software installation and configuration basics
- Terminal familiarity and common issue handling
- Network / service troubleshooting basics
- Useful for hosting and server-related workflows
Hardware Diagnostics
PC assembly, boot checks, component-level issue isolation and basic repair understanding.
Network & Wi‑Fi
Router setup, local network checks, connectivity issues and practical troubleshooting.
Peripherals
Printers, drivers and common accessory/device-related setup and support tasks.
CCTV & Devices
Basic CCTV setup, configuration support and device connectivity-oriented tasks.
Microsoft Office
Installation, issue handling and everyday support for productivity applications.
Hosting & Server Basics
Domain/hosting panels, deployment assistance, DNS basics and simple server workflows.
Remote Support
Guided troubleshooting and remote-friendly problem solving for common computer issues.
Backup & Recovery
Data transfer, backup planning and recovery-first thinking during technical fixes.
Selected Builds
SaaS, tools & practical systems.
Selected SaaS tools and digital systems built around real workflows, focused automation and practical day-to-day usefulness.
Flagship · Toolnexa
A growing ecosystem of useful digital tools.
Toolnexa is presented as a home for practical utilities and productivity-focused web tools designed to make repetitive digital work easier and more efficient.
View case study
AI + Email Workflow
AI Outreach SaaS
A concept for market research, lead workflows and AI-assisted outreach connected through APIs and automation.
View case study
Publishing Utility
Blogger Backup & Management Tools
Focused utility tools for Blogger workflows, backup ideas and dashboard-driven publishing management.
View case studyPortfolio
Selected client & creative work.
A visual selection of signature, identity, web and digital design work—presented in its natural format instead of forcing every project into the same crop.
EMAIL SIGNATURE
Email Signature Design
Responsive signature systems for professional client communication.
BRAND IDENTITY
Brand Identity System
Visual identity direction, brand assets and consistent digital presentation.
WEB / UI
Web & Landing Page Design
Conversion-aware web layouts with clean hierarchy and responsive behavior.
GRAPHIC DESIGN
Digital Campaign Visuals
Polished promotional assets designed for practical business use.
PRODUCT UI
Dashboard & Product UI
Interface concepts focused on clarity, workflows and usable product structure.
IDENTITY
Business Identity Assets
Professional supporting materials built around a consistent visual system.
Technical Toolkit
A practical blend of support, systems, design and product work.
Useful for teams that need someone who can troubleshoot technical issues, support users and contribute to digital products or workflow improvements without losing sight of the bigger picture.
Operating systems & IT
WindowsmacOSLinuxTroubleshootingPC AssemblyNetworkingRoutersPrinters
Web & product
HTMLCSSResponsive DesignSaaSDashboardsAPI WorkflowsWordPressBlogger
Design & creative tools
UI/UXAdobe PhotoshopAdobe IllustratorAdobe After EffectsGraphic DesignBrandingEmail SignaturesMarketing Visuals
Ops & productivity
Microsoft OfficeHostingDNS BasicsMaintenanceSEO BasicsAutomation Thinking
Education & Credentials
Academic foundation and professional training.
A business education foundation supported by practical technical, analytical and creative skills developed through hands-on work and professional training.
Education
2021 · Postgraduate
Master of Business Administration (MBA)
National University, Bangladesh
2019 · Undergraduate
Bachelor of Business Administration (BBA)
National University, Bangladesh
2014 · Higher Secondary
Higher Secondary Certificate (HSC)
Govt. Sundarban Adarsha College, Khulna
2012 · Secondary
Secondary School Certificate (SSC)
St. Xavier's High School, Khulna
Professional Certifications
Graphic Design
Professional certification
Microsoft Word
Professional certification
Data Analysis
Professional certification
Blog & Insights
Notes, ideas & practical observations.
Practical notes from troubleshooting, systems, SaaS, web and product work—written to show how I think through real technical and workflow problems.
Where small automations save the most time
A look at repetitive digital tasks that are often better handled with simple, dependable workflows.
Sep 2026 · 5 min read
A practical way to diagnose everyday macOS software issues
How I narrow down application, permission, startup and configuration problems before reaching for a reinstall.
Sep 2026 · 6 min read
Why motion should enhance usability, not distract from it
Using subtle interaction, visual rhythm and restraint to make interfaces feel polished without becoming noisy.
Sep 2026 · 4 min read
Why focused SaaS tools often solve real problems better
Notes on building small, useful tools around real workflows instead of unnecessary complexity.
Sep 2026 · 5 min read
How I approach a Windows PC that won’t boot
A practical troubleshooting flow—from initial power checks to recovery steps and deeper system diagnosis.
Sep 2026 · 6 min read
Contact
Looking for a practical technical problem solver who can support users and improve digital workflows?
I'm open to IT support, technical operations and remote opportunities, along with selected SaaS and freelance collaborations. If your team needs someone who can troubleshoot clearly, communicate well and take ownership of practical digital problems, I’d be glad to talk.